Online Terms for the Sale of Digital Content
1 ABOUT THESE TERMS
1.1 These terms and conditions (Terms) set out the terms on which you can purchase Training
material
Printable resources (Content) through our website (Website). You must accept these Terms for us to
provide the Content to you.
1.2 Please read these Terms carefully. These Terms tell you who we are and other important
information. They describe how we sell our Content, set out your rights and responsibilities and tell
you what to do if there is a problem. These Terms also limit our liability.
1.3 Some of these Terms only apply if you are purchasing Content as a consumer. This means that
you primarily use the Content for personal use (and will not use our Content for commercial, business
or resale purposes). Terms that only apply to consumers will be marked clearly.
1.4 By purchasing our Content, you are agreeing to these Terms. If you do not agree to these Terms,
you must not purchase our Content.
1.5 Please note that we reserve the right to update, change or replace any part of these Terms at our
sole discretion. However, the terms which apply to your order will be those in force at the time you
submitted your order to us.
1.6 We will collect some personal data about you in order to process your order (e.g. your name,
email address, payment details and delivery information). For information regarding how we process
personal data, please see our privacy policy at academy.inclusivechange.co.uk/privacy
1.7 These terms cover the terms and conditions if you purchase Content via the Website.
2 WHO ARE WE?
2.1 We are INCLUSIVE CHANGE LTD, registered in England and Wales with company number
12412464 whose registered address is The Brightwell, Bradbury House, Wheatfield Drive, Bristol, BS32 9DB(we/us/our). Our VAT number is 352156417.
2.2 We are training and consultancy and in the business of selling training and educational services.
2.3 If you have any questions about these Terms, please contact us using the details below:
Email: Office@inclusivechange.co.uk
3 PLACING AN ORDER
3.1 To purchase our Content, you need to place an order on our Website.
3.2 Please check your order carefully before confirming it. You are responsible for ensuring that your
order is complete and accurate.
3.3 The order will only be accepted when we send you a written acceptance of the order by email, at
which point a contract between you and us will be created that is subject to these Terms. We will then
send you a confirmation email to let you know how you can receive the Content.
3.4 We reserve the right to accept or reject any order at our discretion. If we are unable to accept your
order, we will notify you as soon as possible.
If you are a consumer:
3.5 By placing an order, you confirm that you are an individual who is:
3.5.1 at least 13 years old; and
3.5.2 a resident in the UK.
3.6 If you would like to make any changes to your order after you have submitted it, please contact us
as soon as possible and we will let you know if it is possible to change your order.
4 DESCRIPTION OF OUR CONTENT
4.1 The description of the Content is as set out on our Website.
4.2 We cannot guarantee that the colours displayed on your device when using purchased Content will
match the exact colours shown on our Website. The colours of the Content may vary depending on
what device you are using and your settings.
4.3 Where your device is required to meet technical requirements to run or display Content purchased
on our Website, we will make this clear on our Website.
4.4 We are not responsible for Content which fails to meet its description where your device does not
meet the technical requirements as set out on our Website.
4.5 When providing our Content to you, we will:
4.5.1 provide our Content to you in accordance with these Terms; and
4.5.2 comply with all applicable laws.
5 DELIVERY OF DIGITAL CONTENT
5.1 The Content you purchased can be downloaded or accessed via the link we provided you in your
order confirmation email.
5.2 If you download Content onto someone else’s device, please make sure you obtain the owner’s
permission before downloading Content onto their device.
5.3 If you are having any trouble downloading or accessing the Content, please email us at
6 LICENCE
6.1 Where you use the Content in accordance with these Terms:
6.1.1 we grant you a non-exclusive, non-transferable licence to use the Contentand, where you are a
business customer, for use within your business and to access the content provided for internal
business purposes only; and
6.1.2 you shall be limited to the number of users paid for in accordance with our charges. We will
confirm the number of users to you.
6.2 So as long as you do not violate any restrictions set out in these Terms, you may make a limited
number of copies of the Content for the purpose of providing a backup in accordance with your own
internal operating procedures.
7 LICENCE RESTRICTIONS
7.1 You must not:
7.1.1 sell, distribute, reproduce, transfer, publicly display, translate, modify, adapt, create derivative
works from, deconstruct, reverse engineer, decompile or disassemble, rent, lease, loan, sub-license or
otherwise deal in copies or reproductions of the Content to other parties in any way except as
permitted by these Terms;
7.1.2 remove, delete, obscure, disable, modify, add to, tamper with, or circumvent any program code
or data, copyright, trademark, or other proprietary notices, labels or copy protection Content contained
on or within the Content;
7.1.3 exploit the Content (or part of), content contained in it, any of our related literature, for any
commercial purpose;
7.1.4 export or re-export the Content or any copy or adaptation in violation of any applicable laws or
regulations;
7.1.5 create data or executable programs which mimic data or functionality in the Content;
7.1.6 use the Content for any illegal or immoral purposes;
7.1.7 use the Content to make any other content or programme which is substantially similar to the
Content.
7.2 You agree not to perform any security testing on the Content unless agreed with us in writing.
7.3 You do not have permission and are not permitted to access the Content in source code form.
8 OUR INTELLECTUAL PROPERTY RIGHTS
8.1 You agree that we and our licensors own all intellectual property rights in the Content. These
Terms do not grant you any rights to any intellectual property rights in the Content except as
expressly set out in these Terms.
8.2 You must not use our trade marks or our trade names on your website or in any marketing
materials without our express written consent.
.
9 PRICE AND PAYMENT
9.1 The price for our Content will be shown on the Website and as set out in your order (Price). The
Price is inclusive of VAT.
9.2 Prices for our Content may change at any time. This will not affect existing orders unless:
9.2.1 the information you provided us in relation to your order was materially different from the
information we required in order to provide the Content; or
9.2.2 there has been an error on the Website regarding the pricing of any of our Content and this
affects your order, we will try to contact you using the contact details you provided when you placed
your order. If this happens, we will give you the option to re-confirm your order at the correct price or
to cancel your order.
9.3 We will charge the Price to the credit or debit card that you have provided at the time we accept
the order. All amounts due must be paid in full in advance.
9.4 All credit card and debit card payments need to be authorised by the relevant card issuer.
9.5 We use a third-party payment provider (Stripe) to process payments on our Website. They have
their own separate terms of use which can be found at https://stripe.com/gb/legal/ssa.
.
10 YOUR RIGHTS AS A CONSUMER
This clause 10 only applies where you purchase Content from us as a consumer.
10.1 Except as set out in clause 10.2, you have 14 days from the date of your order confirmation email
to change your mind and cancel your order.
10.2 You will lose your right to cancel in the following circumstances:
10.2.1 where we have provided you with Content in physical form and you have broken the seal or
wrapping;
10.2.2 where you have started using the Content during the 14-day cancellation period; or
10.2.3 where you have downloaded the Content during the 14-day cancellation period.
10.3 To cancel your order, please email us at Support@inclusivechange.co.uk. You can also copy and
paste the following model cancellation form wording to your email to cancel your order:
"To [supplier's name]
My name is [insert your full name].
I am giving notice to cancel my contract for a [insert details of Content]. I placed this order on
[insert date] and received confirmation on [insert date]."
10.4 To help us process your cancellation more quickly, please have your order details ready or
include them in the email or cancellation form you send to us.
10.5 Where we have provided you with Content in a physical format (e.g. in CD or DVD disks) and
you have already received your order, you must return the products to us within 14 days of telling us
that you want to cancel your order. The deadline is met if you send the products back to us before the
14-day period has expired. We strongly recommend that you get proof of postage. We may withhold
the refund until we have received the products back from you or until you have provided us with
evidence that you have sent the products back (whichever is earlier).
10.6 Content must be returned to us in a new and unused condition and, to the extent possible, in its
original packaging. We may make a deduction from the refund amount if you have handled the
product in a way that has diminished the value of the product, if such handling was beyond what is
necessary to establish the nature, characteristics and functioning of the products. You are responsible
for the products while they are in your possession.
10.7 Unless the Content is faulty or misdescribed, you are responsible for the cost of returning any
Content provided via physical means to us. Email: Support@inclusivechange.co.uk
10.8 Once we have received the returned Content and are satisfied that the wrapping for the Content is
in new and unused condition, we will provide you with a full refund (including basic delivery
charges) as soon as possible. If you cancelled your order before you received the Content, we will
issue the refund no later than 14 days after the day on which you told us that you want to cancel. If
you have sent any physical products back to us, we will issue the refund no later than 14 days after the
day we receive the products back from you or, if earlier, 14 days after the day you provide us with
evidence that you have sent the products back.
10.9 We will issue your refund to the same payment method you used when you placed your order.
10.10 For more detailed information on your consumer rights, visit the Citizens Advice website at
www.citizensadvice.org.uk or call 0808 223 1133.
11 IF THE CONTENT IS FAULTY
11.1 Where the Content or deliverables do not meet the descriptions on our Website:
If you are a consumer:
11.2 The Content that we provide to you must be as described, fit for purpose and of satisfactory
quality. We are under a legal duty to supply material that is in conformity with our contract with you.
11.3 During the expected lifespan of the Content, you are entitled to the following:
11.3.1 Up to 30 days: If the Content is faulty, you can get an immediate refund.
11.3.2 Up to six months: If the Content cannot be repaired or replaced, then you are entitled to a full
refund in most cases.
11.3.3 Up to six years: If the Content does not last a reasonable length of time, you may be entitled to
some money back.
11.4 If you have returned the Content to us because it was faulty or misdescribed, we will refund the
Price and the delivery costs to you on your original payment method promptly upon receiving the
Content.
11.5 If the Content is faulty or misdescribed, please contact us as soon as reasonably possible.
If you are a business customer:
11.6 You must notify us in writing within 14 days of receipt of the Content and any deliverables
setting out the nature and extent of the faults or defects;
11.7 You are responsible for the cost of returning the Content to us; and
11.8 We shall, at our option, remedy the fault with the Content or refund (in whole or in part) the
Price for the Content.
12 YOUR OBLIGATIONS AND RESTRICTIONS
12.1 You agree that:
12.1.1 you will provide complete and accurate information when placing an order;
12.1.2 you are responsible for making sure that the information you provide us in order to enable us to
provide the Content is correct;
12.1.3 you will comply with these Terms, and any other documents referred to in it, when using our
Website and placing an order for Content; and
12.1.4 in reading and accepting these Terms, you are aware of and understand your rights and
responsibilities, and if you are not sure, you have contacted us for help or more information.
13 TERM AND TERMINATION
13.1 A contract shall start when we have provided you with written acceptance of your order and shall
go on until:
13.1.1 all Content has been delivered; in which case the contract shall expire;
13.1.2 you cancel the contract exercising your rights under clause 10 (your rights as a consumer);
13.1.3 the contract is terminated in accordance with clause 11 (if the content is faulty);
13.1.4 we exercise our right to end the contract under clause 14 (our right to end the contract).
14 OUR RIGHT TO END THE CONTRACT
14.1 We may terminate any and all contracts we have with you at any time by contacting you in
writing if:
14.1.1 you commit a serious breach of these Terms;
14.1.2 you do or take part in anything illegal when using our Website or purchasing our Content; or
14.1.3 you fail to pay any amount due under a contract on the due date.
14.2 You can cancel your order under clause 10 (your rights as a consumer) or clause 11 (if the
content is faulty).
14.3 Our right to terminate does not affect any of your rights.
15 OUR LIABILITY TO YOU
15.1 We are not liable to you for any losses you incur where the delivery of the Content is delayed or
cannot be delivered because you fail to make information available to us or fail to provide us with
adequate instructions or information to allow us to deliver the Content.
15.2 We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not
caused by our breach or negligence, or any business loss or damage. If we are affected by an
unforeseeable event, we will promptly write to you to let you know if this means we are unable to
fulfil the contract.
15.3 Nothing in these Terms excludes or limits our liability for any death or personal injury caused by
our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law
does not allow us to exclude or limit.
The following clause in this clause 15 only applies to you if you are a consumer.
15.4 If we breach these Terms or are negligent, we are liable to you for foreseeable loss or damage
that you suffer as a result. By ‘foreseeable’ we mean that, at the time the contract was made, it was
either clear that such loss or damage would occur, or you and we both knew that it might reasonably
occur, as a result of something we did (or failed to do).
The following clauses in this clause 15 only apply if you are a business customer.
15.5 Subject to the below, our liability under or in connection with these Terms (regardless of whether
such liability arises in tort, contract or in any other way and whether or not caused by negligence or
misrepresentation) will not exceed the price for the Content paid by you.
15.6 We will not be liable to you under or in connection with these Terms (regardless of whether such
liability arises in tort, contract or in any other way and whether or not caused by negligence or
misrepresentation) for:
15.6.1 consequential, indirect or special losses; or
15.6.2 any of the following (whether direct or indirect):
15.6.3 loss of profit;
15.6.4 loss or corruption of data;
15.6.5 loss or corruption of Content or systems;
15.6.6 loss or damage to equipment;
15.6.7 loss of use;
15.6.8 loss of opportunity;
15.6.9 loss of savings, discount or rebate (whether actual or anticipated); or
15.6.10 harm to reputation or loss of goodwill.
15.7 Where we have failed to provide you with the Content or some or all of the materials described
on the Website as part of the Content purchased, we shall only be liable up to the limit of the price
paid for the Content.
16 GENERAL
16.1 You are not allowed to transfer your rights or obligations under these Terms to anyone without
our prior written consent. We may transfer our rights and obligations under these Terms to another
business without your consent, but we will notify you of the transfer and make sure that your rights
are not adversely affected as a result.
16.2 If any provision of these Terms (or part of any provision) is or becomes illegal, invalid or
unenforceable, the legality, validity and enforceability of any other provision of these Terms will not
be affected.
16.3 If you breach these Terms and we take no action, we will still be entitled to use our rights and
remedies in any other situation where you breach these Terms.
16.4 Under these Terms, notices must be in writing and sent to the other party's address or email
address, as set out in the order confirmation. Letters sent in the United Kingdom will be deemed
delivered in 3 business days (excluding English Bank Holidays), after sending. Emails will be deemed
delivered the same day (or the next business day, if sent on a non-business day or after 5pm on any
business day at the recipient's location).
16.5 Each contract, these Terms and the terms of each accepted order represent the entire agreement
between us and replace any terms and conditions of purchase or supply that you have been provided
with previously.
16.6 Each contract, these Terms and the terms of each accepted order and any dispute or claim arising
out of them will be governed by, and interpreted in accordance with, the laws of England and Wales
and the parties agree that the courts of England and Wales will have exclusive jurisdiction to settle
such disputes or claims. If you are a consumer and live in either Northern Ireland or Scotland, you
can choose to bring a claim in England and Wales or in the courts of another part of the United
Kingdom in which you live.
Inclusive Change Ltd
The Brightwell, Bradbury House
Wheatfield Drive
Bradley Stoke, Bristol
BS329DB
Copyright 2025 - Inclusive Change Ltd
Companies House: 12412464
VAT NO: 352 1564 17
ICO Reg: ZB081779
UK Register of Learning Providers: 10090652
Reg no: 12412464