Online Terms for the

Sale of Digital Content

Who are we?

We are Inclusive Change Ltd.

We sell training materials and digital resources through our website.

Our registered office is:

The Brightwell, Bradbury House, Wheatfield Drive, Bristol, BS32 9DB

Contact us at: [email protected]

What these terms mean

These Terms explain:

  • How to buy our digital content

  • What your rights are

  • What we promise to you

  • What to do if there is a problem

  • How we use your personal data (also see our privacy policy)

Buying Content from us

To buy our materials

  • Place your order on our website

  • Check your order details carefully

  • You will get a confirmation email from us

  • Once we accept the order we make a contract with you

We might not accept your order if there is a problem (for example: wrong details or a technical issue)

Using our content

When you buy content

  • You get a licence to use it for yourself (or your business team if agreed)

  • You can't sell, copy or share it with others unless we give written permisson

  • You can make backups for your personal or business use (if agreed)

You must not:

  • Break the content

  • Use it in illegal or harmful ways

  • Share or re-sell it

  • Change or copy it in ways we haven’t allowed

Getting the Content

  • Your content will be sent to you by email

  • You can download it onto your own device (or someone else's with their permission)

Having problems? Email [email protected]

Prices and payments

  • Prices are shown on our website and include VAT.

  • You pay at the time of ordering.

  • Payments are processed securely through Stripe.

  • Sometimes we may change prices – but we’ll let you know if it affects your order.

Your consumer rights as a personal buyer

Consumer Rights (for personal use)

If you’re buying for yourself (not for a business):

You have 14 days to change your mind – unless:

  • You’ve downloaded the content

  • You’ve opened sealed packaging

To cancel, email us at [email protected].

We’ll refund your money (as long as the content isn’t used or downloaded).

If the content is faulty

If your content doesn’t match the description or isn’t working:

  • You can get a refund or replacement within 30 days.

  • Up to 6 months: If it can’t be fixed, you can ask for a refund.

  • Up to 6 years: If it doesn’t last as expected, you might get some money back.

Business customers must tell us within 14 days if there’s a problem.

Your responsibilities

You agree to:

  • Give us accurate information

  • Use the content only as allowed

  • Not break any rules listed in these Terms

  • Ask us if you’re unsure about anything

When can we end the contract?

We can end the contract if:

  • You break these Terms

  • You do anything illegal on our site

  • You don’t pay us

You can cancel if the content is faulty or if you’re within your cancellation period.

Our legal responsibilities

We aren’t responsible for:

  • Delays caused by incorrect info you give

  • Technical issues out of our control

  • Business losses or indirect damages (for business buyers)

We are responsible for:

  • Losses caused by us being careless

  • Faulty or dangerous content

  • Any legal rights we can’t exclude

Our ownership

We (or our partners) own the rights to our content.

You can’t use our logos or names without permission.

Other legal bits

  • You can’t pass your rights to someone else.

  • These Terms are governed by UK law.

  • If any part of these Terms is unclear or not valid, the rest still apply.

Inclusive Change Ltd

The Brightwell, Bradbury House

Wheatfield Drive

Bradley Stoke, Bristol

BS329DB

Copyright 2025 - Inclusive Change Ltd

Companies House: 12412464

VAT NO: 352 1564 17

ICO Reg: ZB081779

UK Register of Learning Providers: 10090652

Reg no: 12412464