Your privacy is important to us

Our contact details

Name: Inclusive Change Ltd
Address: Stoke Gifford Retirement Village, Stoke Gifford, BS16 1YF 

What type of information we have

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

  • Payment details including debit and credit card details

  • Email addresses

  • Address

  • Bank account details in the case of staff employed by Inclusive Change

    How we get the information and why we have it

    Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • In order to purchase items from Your Village Shop

  • In order to find out about items sold by Your Village Shop

  • In order to work for Your Village Shop

    Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

What we do with the information we have

We use the information that you have given us in order to process payments for goods and to keep you informed of information relating to Your Village Shop.
To deliver items to your address.

To comply with employment legislation

We may share this information with parties that have a legitimate interest.

How we store your information

Your information is securely stored in secure databases with password or encrypted protection

We keep your information for the minimum time required as a customer or member of staff We will then dispose your information by deleting records from our database.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.


Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Inclusive Change, Stoke Gifford Retirement Village, Edward Parker Road, Stoke Gifford, BS16 1YF or email if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office Wycliffe House
Water Lane

Helpline number: 0303 123 111